Navigate to Program Files, select Microsoft Office, and go to Root. You can scan and repair your Outlook inbox with the help of the Inbox Repair tool. Restart Outlook and check if the problematic emails are gone now. Then select Empty Deleted Items Folder. Select the Mailbox Cleanup tool and filter the emails you want to remove. 
If you still can’t delete old emails from your Outlook mailbox, use the Cleanup tools.
Restart Outlook and check if you can delete unnecessary messages. If the issue persists, run the Online repair tool as well. Select Office and click the Change button. Then, go to Control Panel, select Programs, and click on Programs and features. Hit the Update Now button to check for updates. Launch any Office app you want, click on File, go to Options, and select Update Options. Outlook is part of the Office Suite, so any issues affecting Office may plague the email client. If you’re also using Office, make sure to update and repair your Office files. Your messages won’t land in the Deleted Items folder they will be permanently deleted. Outlook may sometimes prompt you to confirm your choice. Hard Delete Stubborn MessagesĪlternatively, you can press and hold the Shift key while hitting the Delete button next to the message you want to remove. Launch Outlook again, log back in, and check the results. If the issue persists, log out of your Outlook account and restart your device. 
Then restart Outlook and check if you can delete inbox messages. Make sure to permanently remove all the emails stored there. So, go to the Deleted Items folder, and empty it. While this folder has a smaller quota than your inbox, it can store hundreds of deleted emails. When you delete an email, Outlook automatically sends it to the Deleted folder.
Fix: Can’t Delete Messages from Outlook Inbox Empty the Deleted Items Folder and Log out
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